FAQ's
What services do you provide for passengers?
What services do you provide for passengers?
We offer a range of services including check-in assistance, baggage handling, transportation
arrangements, and welcome services.
How do you ensure a smooth boarding process?
How do you ensure a smooth boarding process?
We manage the boarding procedures, provide clear instructions to passengers, and assist with
any necessary documentation to ensure a hassle-free experience.
Can you accommodate special needs passengers?
Can you accommodate special needs passengers?
Yes, we are equipped to assist passengers with special needs, including mobility assistance and
other personalized services, on request.
What transportation options do you offer for passengers?
What transportation options do you offer for passengers?
We arrange various transportation options, including shuttles, private cars, and local tours, to
facilitate easy transfers to and from the ship.
How do you handle luggage for passengers?
How do you handle luggage for passengers?
By offering baggage handling services we ensure that the client is well taken care of. Our team
makes sure that luggage is safely transported from the ship to the speedboat transfer, or yacht,
taxi and vice versa.
What measures do you have in place for passenger safety?
What measures do you have in place for passenger safety?
We prioritize passenger safety by following all local regulations and leasing with necessary
authorities in the event of any inconsistencies
How can passengers get in touch with your staff during their trip?
How can passengers get in touch with your staff during their trip?
An Information Desk is available at the Pier for face-to-face communication. Passengers and
cruise line can directly voice their concerns easily.
We remain accessible even on other channels such as Online Chat support, if required.
Do you offer any tours or excursions for passengers?
Do you offer any tours or excursions for passengers?
Yes, we organize various tours and excursions, as specified on the website.
Note that special requests for excursions are taken into consideration, tailoring to the preference
of passengers.
How do you handle emergencies or unforeseen circumstances?
How do you handle emergencies or unforeseen circumstances?
In the case of emergencies, our team is able to attend around the clock, or 24/7 to assist.
In the event that a client or passenger be hospitalized, we have dedicated staff to tend to the
patient regardless of the hour.
We have contingency plans in place to assist passengers during emergencies, including
evacuation procedures and medical support.
How do you coordinate transportation for charter guests?
How do you coordinate transportation for charter guests?
Full-fleged service from arrival to departure will be provided by us. We follow systematic
procedures that align with our goals to give you a quality service without compromising the
experience of our clients.
What payment methods do you accept for your services?
What payment methods do you accept for your services?
Yes, we are equipped to assist passengers with special needs, including mobility assistance and
other personalized services, on request.
How do you coordinate transportation for charter guests?
How do you coordinate transportation for charter guests?
Full-fleged service from arrival to departure will be provided by us. We follow systematic
procedures that align with our goals to give you a quality service without compromising the
experience of our clients.